bdbet Privacy Policy

1 Scope and Definitions

This privacy policy applies to all users of the bdbet platform — registered members, prospective users, and anyone who visits our website. It covers information collected through the bdbet website, mobile application, and any services we provide.

Key Definitions

• "Personal Information" — any information that can directly or indirectly identify an individual, such as name, mobile number, email address, or financial transaction details.
• "Processing" — any operation carried out on personal information, including collection, storage, use, analysis, and deletion.
• "Platform" — the bdbet website (bdbetapp.cam) and mobile application.
• "User" — anyone who uses or registers on the platform.

By accessing or using this platform, you are considered to have accepted the terms of this privacy policy. To learn more about bdbet, visit our About Us page.

2 Data Collection

bdbet collects different types of information in different situations. The details are described below.

2.1 Information Collected at Registration

When creating an account, the information you provide includes:

• Full name and date of birth
• Mobile number (linked to bKash, Nagad, or Rocket)
• Email address
• Username and password (stored in encrypted form)

2.2 Identity Verification Information

To maintain a secure environment and prevent financial fraud, bdbet may carry out identity verification when necessary. In such cases, national ID card or passport details may be requested.

2.3 Transaction Information

When you make a deposit or withdrawal via bKash, Nagad, or Rocket, the transaction date, amount, and payment method details are collected. This information is used solely for security and account verification purposes.

2.4 Automatically Collected Information

Certain technical data is collected automatically while using the platform, such as:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Referral source

3 Purpose of Data Use

bdbet uses your information for the specific purposes listed below. Your information is not used for any purpose beyond these.

3.1 Account Management

Your information is used to create, verify, and maintain your account. It is necessary for login, password recovery, and account security.

3.2 Financial Transaction Processing

Transaction information is used to verify deposits and withdrawals, detect fraudulent transactions, and confirm account status.

3.3 Customer Support

When you seek support via 24/7 live chat or email, your information is used to identify and resolve your issue.

3.4 Service Improvement

Aggregated data is analysed to review user experience and improve platform features. No individual's identity is revealed in this analysis.

3.5 Security and Legal Obligations

Information is retained for security monitoring to prevent unauthorised access, fraud, and misuse, and to meet applicable legal obligations.

4 Data Storage and Security

To keep your information secure, bdbet follows industry-standard technical and organisational measures.

4.1 Technical Security

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Passwords are stored in hashed and encrypted form — not readable as plain text
• Regular security audits are conducted on servers
• Automatic detection of suspicious activity is in place

4.2 Retention Period

Your information is retained while your account is active. Even after an account is closed, data may be held for a defined period if required by law. Once that period ends, the data is securely deleted or anonymised.

4.3 Access Control

Only authorised staff may access user information, and only for specific purposes. All access is logged and reviewed regularly.

5 Sharing Data with Third Parties

bdbet does not sell or transfer your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

5.1 Payment Processors

Relevant information is shared with the respective payment processor to complete transactions via bKash, Nagad, and Rocket. This is essential for transaction verification.

5.2 Technology Service Providers

We work with certain technology service providers to operate the platform. They may process data only to provide the specified service and have no right to use it for any other purpose.

5.3 Legal Obligations

Required information may be provided in response to a court order or a lawful request from a legal authority. Only the minimum information required by law is provided in such cases.

6 Cookies and Tracking Technologies

bdbet uses cookies and similar technologies on its platform. These are used to improve your browsing experience and ensure the platform functions properly.

6.1 Types of Cookies

• Essential Cookies: These are required for login sessions, language preferences, and security.
• Functional Cookies: Used to remember your preferences and provide a personalised experience.
• Analytics Cookies: Help review platform usage and improve services.

6.2 Cookie Control

You can disable cookies from your browser settings. However, turning off essential cookies may limit some platform functions — particularly those related to login and transactions.

7 Your Rights

As a registered user of bdbet, you have certain specific rights regarding your information.

7.1 Right to Know

You may request to know what information has been collected about you. This request can be made via live chat or email.

7.2 Right to Correction

If any information in your profile is incorrect, you may request that it be corrected. Keeping accurate information is also important for account security.

7.3 Right to Deletion

If there is no legal obligation to retain data, you may request that your information be deleted when your account is closed. Information relating to financial records must be kept for a defined period as a legal requirement.

7.4 Right to Object to Processing

If you have any concerns about the processing of your information, contact our support team directly. We will respond within a reasonable time.

Our Responsible Gaming policy plays an important role in maintaining a responsible gaming environment.

8 Account Security

To keep your account secure, bdbet expects users to play an active role alongside the technical protections in place.

8.1 Password Security

Never share your password with anyone. No bdbet staff member or representative will ever ask for your password. If someone does, it is a sign of fraudulent activity.

8.2 OTP and Verification Codes

Keep any OTP codes received during transactions or login confidential. Do not share these codes with any third party. bdbet never asks for an OTP by phone or chat.

8.3 Suspicious Activity

If you notice any unfamiliar transactions or activity on your account, contact our 24/7 live chat immediately. Reporting quickly helps limit any damage.

9 Minor Protection Policy

All bdbet services are intended solely for individuals aged 21 and above. We do not knowingly collect any information from anyone under the age of 21.

If an underage user is identified, their account will be suspended immediately and any collected data will be securely deleted. If a parent or guardian believes their child is using bdbet, they should contact our support team promptly.

10 Policy Changes

bdbet reserves the right to update this privacy policy from time to time. Changes may be made in response to service improvements, the introduction of new technologies, or legal requirements.

10.1 Notice of Changes

Users will be notified of significant changes via email or platform notifications. The date of the change will be noted in the "Last Updated" section at the top of the page.

10.2 Continued Use

If you continue using bdbet after a change, you will be considered to have accepted the updated policy. If you object to the new policy, the option to close your account remains open at any time.

11 Contact

For any questions, requests, or concerns regarding this privacy policy, please contact the bdbet support team.

• Live Chat: Available 24/7 — support provided in Bengali and English.
• Email: [email protected]

You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions — many general topics are covered in detail there.